Terms & Conditions

1. Registration

1.1. In order to participate in the language program, it is essential to register on the site and fill out an application form no later than 2 weeks prior to the start of classes. If registration occurs after said time, School staff will nevertheless consider your application and do everything possible to ensure that your program and accommodations are arranged and provided in the best possible fashion, but we cannot guarantee that your requests will be executed exactly.

1.2. If the student has studied Russian at an earlier date, he or she should complete the test at the following link: http ://learnrussiankiev .com /online _test /.

2. Language Courses

2.2.1. Courses less than 2 weeks in length must be fully paid for no later than the first day of instruction.

2.2.2. In the case of longer courses (3 weeks or more) weekly course payments are possible, beginning with the first week of study but payment must be for no fewer than 20 academic hours. Furthermore, tuition reduction (for courses of 3 weeks or more in length) is immediately included only with 100% payment on the first day of study for the whole period of study. Otherwise, payment for the first two weeks is made in full at the prices applicable to the first and the second week, and starting from the third week the price will be discounted (depending on the duration of the course) in accordance with our prices scale at NovaMova’s official website http://www.learnrussiankiev.com/dates_n_prices/2012/ .

2.2.3. Textbooks and visual aids are to be paid for separately.

2.2.4. If a student enrolled in group lessons is the only student present on the first day of instruction, the School maintains the right to provide 2 individual lessons instead of 4 group lessons and to substitute 4 mini-group lessons with 3 individual at the same group/mini-group cost.

2.2.5. The School maintains the right to transfer the student to a more appropriate course or more fitting group, if the student’s level of fluency does not correspond to the course reserved.

2.2.6. The school has the right to move a student to a different group, if he or she does not pass tests or the teacher finds that the student’s level does not match that of the group.

2.2.7. The School maintains the right to substitute or replace a teacher in case of necessity without prior notification of the student.

2.2.8. The student is required to observe the laws of Ukraine, maintain appropriate behavior befitting a place of study on School premises and boundaries, not to use or consume drugs or alcohol on school premises, and treat the property of the school with care. If damage is inflicted upon School property by the student, he or she is obliged to fully compensate for the loss.

2.2.9. For monitoring and controlling the quality of teaching in certain classes the school may run video surveillance. The school is bound to protect the confidentiality of all information and use it exclusively within the school for purposes of quality control. If the student does not register an objection within one 24-hour period after the receipt of said document, it will be understood that the student has agreed to this point of the present Terms and Conditions.

2.3 Cancellation

2.3.1. Missed group or mini-group lessons are not carried over to a later date, nor are they otherwise compensated or refunded.

2.3.2. In case of cancellation of individual lessons, the class is carried over to another day with the agreement of the instructor, or is canceled completely. Payment for said lesson is not charged. If the lesson is canceled within 24 hours of the beginning of class, but earlier than six hours before the scheduled time, payment will be charged equal to the cost of one academic hour.

If said lesson is cancelled within 6 hours of the beginning of class, it is considered standing and is fully charged.

2.4. Early Termination of Program

2.4.1. It is essential to immediately notify the administration of the School in written form of early termination of the program of study.

2.4.2. In the case of early termination of a program of less than two weeks in length, payment for the course is collected in full.

2.4.3. In the case of early termination of a program of more than two weeks in length, and notification within 5 calendar days of termination, the cancellation fee will consist of the cost of 30% of unused resources and/or instruction, but no less than 100 Euro, as well as bank commission (if payment is made by credit card) equal to 3.2% of the sum of the transaction.

2.4.4. In the case of early termination of a program of more than two weeks in length and notification is not given or given on the day of termination, the cancellation fee will consist of the cost of 70% of unused resources and/or instruction, but no less than 200 Euro, as well as bank commission (if payment is made by credit card) equal to 3.2% of the sum of the transaction.

2.5. Changes to the Course of Study

2.5.1. At any time during the course of study the student may add supplementary lessons, having informed the administration of the School of his or her desire.

2.5.2. Lessons will be added to the student’s program within one day from the moment of receipt of the request.

2.5.3. Supplementary lessons should be paid for no later than the following working day from the moment of their addition to the student’s program. If new lessons are held starting from the day of addition, they must be paid for before the beginning of said lessons.

2.6. Program Extension

2.6. The student retains the option of prolonging the course of study, although advance notice (within one week of the proposed extension) guarantees a space in the student’s preferred group.

3.1. Student Accommodations

3.1.1. Upon reservation of the student’s lodgings (homestay, private apartment, or shared apartment)* it is necessary to send a deposit equal to 100 Euro, which will be calculated into the final bill for accommodations. In case of cancellation, the deposit is not returned.

3.1.2. Payment for accommodations in proper condition should be settled in full for the entire period of stay no later than the first working day after move-in. The cost of accommodations includes provision of breakfast (homestay BB), breakfast and dinner (homestay HB) and, once per week: one load of laundry, one change of bed linens and towels, one cleaning of the room or apartment.

3.1.3. All questions connected with payment of room and board with a family are resolved exclusively in conjunction with the School administration, with the exception of additional services not included in the cost of accommodation (extra laundry, Internet access, etc).

3.1.4. Move-in with the host family is Sunday, and move-out on Saturday. Arrival or departure on any other days will involve an additional charge.

*Detailed conditions concerning student accommodations with host families are described in the section about Homestays: http ://www .learnrussiankiev .com /accomodation /homestay/

3.2. Early Departure

3.2.1. In the case of early termination of a stay of no more than two weeks, payment for accommodations is not returned.

3.2.2. In the case of early termination of a stay of more than two weeks in length and notification of no less than 7 calendar days, the cancellation fee will amount to 100 Euro, as well as the cost of the bank commission equal to 3.2% of the sum of the transaction (if payment is made by credit card).

3.2.3. In the case of early termination of a stay more than two weeks in length and notification of less than 7 calendar days, or given on day of termination, the cancellation fee will amount to the cost of one week of accommodation, as well as the cost of the bank commission equal to 3.2% of the transaction (if payment is made by credit card).

3.2.4. The student retains the right to prolong his or her stay with a family or in his or her preferred apartment, having informed the School administration of their desire in written form. In the case of a previously made reservation with the same family or for the same apartment by another student, the student prolonging his or her stay will be offered an alternative option within two working days from the moment of receipt of the request.

4. Transfers

4.1. In the case of airport transfer, it is essential to inform the School as soon as possible of the date and time of arrival, flight number and arrival terminal. Without receipt of this information airport transfer cannot be arranged.

4.2. All questions regarding payment for airport transfer are resolved exclusively with the School administration.

4.3. In case of change in the date of arrival, it is essential to notify the School administration no less than 6 hours prior to original arrival date (if arrival has been postponed) or prior to new arrival (if arrival has been moved to an earlier date). Otherwise the arranged transfer will be charged to the student.

4.4. In case of delayed flight, it is essential to notify the School administration. Otherwise the driver’s wait will be compensated at the student’s expense at a rate equal to 5 Euro/hour.

4.5. The transfer vehicle should arrive approximately 30 minutes after airplane landing. In case of prolonged wait by the driver of more than 30 minutes after scheduled arrival time the wait will be compensated to the extent of one half-hour.

4.6. In the case of reservation for airport transfer upon completion of the program, the pick-up will take place no later than 3 hours before departure.

5. Excursions

5.1. The student can ascertain the schedule of group excursions with the School administration.

5.2. Payment for excursions must be made no less than 3 working days before the planned excursion is held. If the student registers less than three days prior to an excursion, payment must be made upon registration and no later than the start of the excursion.

5.3. Payment for said excursions includes the services of a qualified guide and the cost of entrance tickets and does not include the cost of lunch, souvenirs, travel to the place of the excursion (with the exception of excursions held beyond the confines of Kiev), et cetera.

5.4. The School maintains the right to cancel an excursion, if a given group does not consist of two or more persons, with a refund of 100% of the cost of the excursion, or to substitute for it an individual excursion with the agreement of the student and upon payment of additional charges.

5.5. Routes of individual excursions can be altered according to the desires of the student. The cost of said excursions are agreed upon separately with the School administration.

6. Receiving Complaints

6.1 All complaints and dissatisfaction should be lodged during the period of the student’s program at the school, either in person or in written form. Refunds will not be given and substitutions will not be made as a result of complaints and dissatisfaction registered with the administration after the termination of the student’s course of study.

6.2 Students fill out feedback forms at the end of the first and final weeks. If the student expresses dissatisfaction with any matter relating to the school or the student’s stay in Ukraine, then the student will be asked to fill out one more feedback form after one week. If any questions or concerns arise, students may either use the Suggestion Box or inform any of the staff personally.